RETURNS POLICY

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 
To be eligible for a return, your item must be unused and in the same condition that you received it. Please do not send our leather folded unless received in this way.
 
To complete your return, we require a receipt or proof of purchase.
 
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
We are unable to offer a refund on any specially ordered articles.
 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@walterreginald.com.
 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 

Exchanges (if applicable)

We only replace items if they are defective or damaged from point of reciept.  If you need to exchange it for the same item, send us an email at info@walterreginald.com and once confirmation has been given, send your item to: Unit 3 Maple Grove Business Centre, Lawrence Road, Hounslow, LND, TW4 6DR, United Kingdom.
 
 
 

Shipping

To return your product, you should mail your product to: Unit 3 Maple Grove Business Centre, Lawrence Road, Hounslow, LND, TW4 6DR, United Kingdom.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 

 

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